+20224616131/2/3/4/5/6/7/8 | 16444

Best rate guarantee policy

We want our customers to be confident that they can get the best rates when they book directly through www.elgouna.com In fact, we're so confident in our Best Price Guarantee that in the unlikely event that you do find a cheaper rate elsewhere before booking with us, we will always match that rate.

If you book a room through our website (hotels.elgouna.com) and, within the next 24 hours, find a better rate elsewhere on the web for the same dates, the same hotel and the same room category, we will match that rate for you.

So before you book elsewhere, check our website!

HOW CAN YOU TAKE ADVANTAGE OF THIS GUARANTEE?

If you find a better rate for the same offer (i.e., same hotel, dates, room category, rate conditions, etc.) within the following 24 hours on another website, then simply contact us (on 16444 within Egypt or ++20224616137 outside Egypt within twenty-four (24) hours of booking the reservation and ask that the Best Rate Guarantee be honored. After verifying the information, our customer service department will confirm your reservation at the better rate.

Ensuring that your reservation is made under the best possible conditions so you can make the most of your stay with us, El Gouna Hotels team.

Our Best Rate Guarantee is not available on: Opaque Websites (where the hotel brand and specific hotel are not known prior to arrival) Hotel Packages or Travel Packages bundled with flights, car hire etc. Discounted rates not available to the general public, e.g corporate, government, supplier, employee, group and other discounted rates. Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.