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Front Office Receptionnist in 5 star hotel

Smart? Approachable? Flexible? Then making the right impression could be the right career for you…

Job Purpose 

To be responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure.

Key Responsibilities

  • To welcome guests
  • To ensure that guests receive high quality service
  • To promote loyalty amongst a broad range of customers
  • To manage a till 

ENTRY REQUIREMENTS

Skills

  • Team working
  • Using Windows environment
  • Sales ability
  • Hospitality
  • Adaptability: coping with the diversity of customers and their needs
  • Availability: working nights, weekends and public holidays
  • Self-control: handling complaints
  • Good relationship skills 

Qualifications

Diploma in Hotel/Food and Beverage studies, or 2 years’ further education (Ordinary degree in languages or service industry studies, or similar)
Previous experience in Reception
Must be fluent in English
Experience of Fidelio (reservations systems)

How to apply

Please submit a cover letter and resume with an ID photo to careers@elgouna.com