German speaking Guest relation in 5 stars Hotel

We are looking for a Guest Relations Officer (female, German speaking) to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.


Key Responsibilities

•Review arrival lists to welcome guests

•Attend to special guests (e.g. VIPs) and answer their inquiries

•Communicate with guests and following up about any given comments

•Anticipate guest needs and build relation with customers

•Address customer complaints and escalate to Management when needed

•Record information in the logbook daily

•Ensure compliance with quality standards


How to apply

Please submit a cover letter and resume with an ID photo to fo.department@ancientsandsresort.com and careers@orascomhm.com